The client's order is prepared after receipt of payment by CandeezJapan. The products are made available to the logistics provider of CandeezJapan so that he can deliver the order according to the delivery option chosen by the client on candeezjapan.com.
CandeezJapan makes its best efforts to deliver to your doors under the 2-week period when stock is available, excluding periods of public holidays, non-working days, national and European holidays, and unexpected delays of the logistics provider.
All orders are subject to preparation and delivery charges.
The customer undertakes to receive the order on the day of delivery. In the event of the client's absence when the order is delivered by the CandeezJapan service provider, the latter will leave a notice of passage. The package may be delivered with the client's agreement at a later date, or the client may collect his package directly from the service provider with his delivery notice. If re-delivery charges are requested by the carrier, these charges are the sole responsibility of the client. If charges are invoiced directly by the carrier to CandeezJapan then CandeezJapan will invoice the client.
CandeezJapan shall be released from any liability if the order was not received by the client at the time of the first delivery, or if it is redistributed, or if the delivery address provided by the client is not compliant/valid/or is incomplete.
